Two days ago I was sitting on the couch watching TV and I went to pick up my HTC Thunderbolt phone and I noticed there was an icon in the notification bar. My SD card was acting weird and displaying as “Read Only”. I also noticed my service was only reading 1X.
I called Verizon tech support to see if my SD card was under warranty and also to see if the 4G service was having difficulties, again. We ended up doing a couple things to the phone and the highest service we were able to get was 3G, for about a minute. We ended up doing a factory reset of the phone and still the same issue, I would only get 1X service. The lady was kind enough to send me out a replacement Thunderbolt since I’m still covered under the 1 year warranty. As far as the SD card goes, she simply gave me Sandisk’s phone number and told me I’d have to call them to get a replacement card.
Then, only about an hour after I got off the phone with Verizon, I restarted my phone and the 4G service came back on. Now, keep in mind that there was nothing wrong with the 4G service in my area because we have another HTC Thunderbolt on the account and that phone had 4G service the whole time. I thought about calling Verizon to tell them to cancel the replacement Thunderbolt order, but what if something is wrong with my Thunderbolt and the 4G radio device keeps going out? Plus, my Thunderbolt is pretty beat up around the corners- showing normal wear and tear; so it would be nice to get a new device!
However, I don’t know if Verizon is going to check the phone to see if everything with the 4G is okay when they get my “broken” phone back in the mail. I mean, technically it was broken when I was on the phone with Verizon. And as mentioned before, what if it is my 4G radio chip and it keeps going in and out on me? The phone could be faulty.
Does anyone have experience with returning phones to Verizon? What do you think?